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I'm Jordan Cutsuries.

Welcome!

I am a mixed-methods UX researcher who digs into the questions that teams have not answered yet.

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From strollers to AI assistants and payment workflows, my research has covered everything from early exploration to product evaluation and roadmap decisions. 


Check out some of my work and experience below!

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Project Overviews

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The Agentic Turf War
Prioritizing Agentic AI Features
Determining how the business should prioritize the development of agentic AI capabilities according to user behaviors through card sorting activities and qualitative interviews.
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Using Friction as an Opportunity
Generative AI in Financial Workflows
Guiding and innovating new use cases for generative AI in financial workflows by leveraging research from 20 global interviews.
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Study to System
Scaling Research Across a Product Family
Building a research cycle to evaluate 50 usability study requests by creating a new AI-assisted research process and strategically selecting studies.

Experience

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Visa Inc. | Seattle, WA
Design Researcher
August 2023 - October 2026 
Used a progression of mixed-method research, combining large-scale behavioral data with deep qualitative insights, to drive product decisions across AI, payments, and enterprise workflows

  • Headed foundational research on user AI mental models, trust, and agentic AI.

  • Pioneered AI-enabled research practices across the research workflow

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Visa Inc. | Austin, TX
Associate Design Researcher
June 2022 - August 2022 | Internship
Evaluated internal design systems through stakeholder and user research and synthesis.

  • Conducted an in-depth evaluation of a design system via stakeholder management, competitive analysis, and a moderated card sort.

  • Informed the design system's updated information architecture  and roadmap priorities through synthesized findings.

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ServiceMaster Brands | Atlanta, GA
UX Researcher
November 2021 - February 2022 | Contract
Drove a mixed-methods research plan for a new business intelligence platform.

  • Moderated stakeholder and user interviews across 3 brands to uncover user needs and workflow requirements.

  • Translated research data into actionable recommendations and low-fidelity prototypes that shaped core functionality.

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Georgia Tech College of Design | Atlanta, GA
Graduate Design Teaching Assistant
August 2021 - August 2023 
Taught research methods and design fundamentals to design students.

  • Lectured and mentored 200+ students in design thinking, professional development, and research methodology.

  • Shaped Industrial Design curriculum as a member of the graduate council.

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Britax Child Safety, Inc. | Fort Mill, SC
Industrial Designer
December 2018 - April 2020
Conducted vross-functional research and design for child stroller and car seat product lines.

  • Executed research, design, and human factors analysis across North American product lines.

  • Championed user research to validate concepts and define product goals

Interested in working togther?
Let's Chat!

© Jordan Cutsuries 2026

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